Problems & error messages
Should you encounter problems when registering in the Developer Portal, please get in touch with us via contact. Please describe the issues as accurately as possible and include the registered e-mail address, so we can help you as quickly as possible. If you have not received an e-mail including an activation link, make sure that you have entered your e-mail address correctly. Please check additional directories of your mailbox like "spam" or "unknown".
The projects are linked to your user account. By this, you can access them after login only. You can manage your projects using the according menu entry appearing after login.
Please contact our support and describe your problem as detailed as possible: Client ID, the name of the project and the API, the API version, the environment and the approximate time when the error occurred.
Please make sure that you use the correct authentification method. In the "API Details" section of each API, this is described under "Authorization Method". Depending on the respective authentification method, you must provide a valid API Key and, if applicable, an API Secret or a valid Access Token in each request.
Please make sure that the API you want to access is actually listed in the project whose credentials you use. Please also note the environment in which your project was set up.
For APIs that use OAuth, a valid access token is required for each API call. To obtain this, you must first authenticate yourself to obtain an authorization code. With this, you can finally generate valid access tokens. Please note that depending on the API environment, different services provide authorization codes and access tokens.
Sandbox:
- https://api-sandbox.commerzbank.com/auth/realms/sandbox/protocol/openid-connect/auth
- https://api-sandbox.commerzbank.com/auth/realms/sandbox/protocol/openid-connect/token
- https://api.commerzbank.com/auth/realms/external/protocol/openid-connect/auth
- https://api.commerzbank.com/auth/realms/external/protocol/openid-connect/token
For APIs that use OAuth, you can specify URLs in your project under OAuth Redirect. You can only use URLs as parameters that have been defined as redirect URLs in the OAuth configuration.
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