Tracking the processing status of service data center orders
To track the successful processing of orders placed via a service data centre (SDC), a log file for the corresponding period can be retrieved. To do this, follow these steps.
- Select the menu item "File download" under "Administration" in Global Payment Plus.
- Click on the relevant bank access and below on "Repeat download".
- Select the order type "PTK - Retrieve log file" and the period for the repeat download.
- Start the repeat download by clicking on the button "Retrieve".
- Click on the tab "Downloaded files".
- In the "Downloaded Files" area, all files retrieved from the respective bank server are displayed. Newly retrieved files are highlighted in bold type.
- In the line of the retrieved log file, click on the download arrow at the right end to open the file or save it locally on your computer.
- Open the PTK file with a text editor (e.g. Editor, Notepad++).
- For the respective order, check the last two log entries "Completion of signature check VEU [40]" and "ADDITIONAL INFORMATION", as this provides information about the processing status of the order.
Further Information
- Log files are usually available for download a maximum of 10 days retroactively.
- Additional information is provided with a time lag and is not supported by all banks.
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