View recipient verification (VoP) results and approve order
After the recipient verification has been carried out, the order is made available in the "Open Orders" in the "Orders awaiting your signature" section of Global Payment Plus along with the verification result. To view the result of the recipient verification and finally approve the order, proceed as follows:
- Open the "Open Orders" in Global Payment Plus.
- Click on "To the expanded view" in the upper right corner to see directly at a glance which orders have received a recipient check. You can also identify VoP orders by the CTV or CIV order type.
- Open the order in the "Orders awaiting your signature" area by clicking on the three dots at the right end and then on "Open". Alternatively, you can click on the row of the order.
- Under "Order details" you will see the result of the recipient verification per payment record. The filter allows you to customise the display of "All verifications of payee" for individual result types (e. g. "No match") in order to check the relevant payment records.
- Review the results of the recipient verification and decide based on it whether you want to release the entire order. Only with this step, the order is finally authorised by you. Alternatively, you can decide to cancel the entire order.
- To approve the order, click on "More actions" in the upper right corner, and then click "Approve".
- Approve the order with the photoTAN.
Further information
- Orders with recipient verification require additional approval. After submitting a VoP order, always go to the "Open orders" and approve the order after checking the VoP result. Only with this step, the order is finally authorised by you.
- Especially for orders with many payment records, the process of checking and making the result available in the "Open orders" can take some time. If the order is not yet displayed, refresh the view again or return again later.
- For orders with several payment records, a release or cancelation can only be made for the entire order; partial approvals or partial cancelations are not possible. The order may need to be canceled and resubmitted with correct recipient information.
- In addition to the display of the VoP result on the payment record level, a summary of all results of the entire order is available in the "Order summary" tab.
- Furthermore, the result of the recipient verification is provided by the VoP status report, which can be downloaded if required.
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