How do I claim a Corporate Card payment?
If an incorrect or unclear amount has been debited from your credit card, you can independently request a claim for unjustified credit card payments via the corporate customer portal (after log-in) or the card portal.
In the corporate customer portal (by log-in)
- Log in to the corporate customer portal (by log-in) using your login credentials.
- Go to the "Services" tab and click on "Maps".
- Select "Claim credit card sales".
In the card portal
- Open the complaint tool "My Dispute" in the card portal via "To the complaints".
- Select the turnover / turnover to be claimed and explain the reason for the complaint in words.
- Record data on the reason for the complaint and upload required documents if necessary.
- Confirm the complaint on the summary page. Case number will be displayed and sent via e-mail / mail.
Further information
- Be sure to upload all required evidence when submitting a claim. Otherwise, we will not be able to process your order.
- Each transaction can only be claimed once.
- Your money will initially be credited to you subject to reservation, as the payee / trader has the right to file an objection.
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