How do I claim a Corporate Card payment?
If an incorrect or unclear amount has been debited from your credit card, you can independently request a claim for unjustified credit card payments via the corporate customer portal (after log-in).
In the corporate customer portal (by log-in)
- Log in to the corporate customer portal (by log-in) using your login credentials.
- Go to the "Services" tab and click on "Maps".
- Select "Claim credit card sales".
- Fill out the order form accordingly and upload the proof of payment (e.g. booking information from your online banking).
- Read the notes and confirm by clicking on "Next".
- Review your details and save or print the claim for archiving for your personal records.
- Release your complaint with a TAN (photoTAN / mobileTAN).
- You will receive an email confirming your claim order.
Further information
- Be sure to upload all required evidence when submitting a claim. Otherwise, we will not be able to process your order.
- Each transaction can only be claimed once.
- Your money will initially be credited to you subject to reservation, as the payee / trader has the right to file an objection.
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