How do I claim a Corporate Card payment?
If an incorrect or unclear amount has been debited from your credit card, you can independently request a claim for unjustified credit card payments via the Corporate Clients Portal or the card portal.
In the Corporate Clients Portal
- Log in to the Corporate Clients Portal by using your login credentials in order to claim a Coporate Card payment.
- Select "Claim credit card sales".
- You will be guided through the process.
In the card portal
- Open the complaint tool "My Dispute" in the card portal via "To the complaints".
- Select the turnover / turnover to be claimed and explain the reason for the complaint in words.
- Record data on the reason for the complaint and upload required documents if necessary.
- Confirm the complaint on the summary page. Case number will be displayed and sent via e-mail / mail.
Further information
- Be sure to upload all required evidence when submitting a claim. Otherwise, we will not be able to process your order.
- Each transaction can only be claimed once.
- Your money will initially be credited to you subject to reservation, as the payee / trader has the right to file an objection.
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