Commerzbank Logo
Commerzbank Logo
Help Section Corporate Clients
Help Section

How do I unlock my Corporate Card?

You can have your Corporate Card unlocked by phone at the Corporate Card Service or you can unlock it yourself in the Card Portal, provided that it has been temporarily blocked by you. A permanent suspension for loss, theft or abuse cannot be revoked. 

In the card portal

  1. Log in to the card portal.
  2. Unlock via "Manage Card" and "Card Lock".

On the phone

  1. Please contact the Corporate Card Service Tel: 0049 69 5050 2785. Available around the clock: 24 hours – 7 days – worldwide.
  2. We will take over the unblocking of the Corporate Card for you.
Note: Have the following information available for authentication: Name of the cardholder, card ID, billing account of the card. You can find your card ID on your card statement or in the card portal.
Is this information helpful?

Others also asked:

How do I apply for a Corporate Card?
How do I order a replacement Corporate Card?
How do I pay securely on the Internet with my Corporate Card?
How do I delete a Corporate Card?
How do I claim a Corporate Card payment?
Haven't found the right solution? Then we will be happy to help you personally.
Do you have any questions?
We are here for you - by phone or by e-mail.
Contact form
Use the contact form to contact us on a selection of topics. We will respond to your request in a timely manner.Contact form
Phone
Have your numeric user number to hand so that we can handle your request more efficiently. We are happy to assist you during our business hours from Mon to Fri between 8.00 am and 6.00 pm (CET).Corporate Clients Hotline: : +49 69 136 805 27The telephone numbers and service times of our hotlines can be found in our corporate client portal.Hotlines