Help Section Corporate Clients
Help Section

How do I change my login name?

Instead of your numeric credentials, you can also log in to the Corporate Clients Portal with a user name that can be freely selected. You can create and modify a user name yourself via the Corporate Customer Portal.

In the Corporate Clients Portal

  1. Log in to the Corporate Clients Portal with your credentials in order to change your login name.
  2. If you have not yet assigned a user name, you can simply type a new name under "New username".
  3. If you already have a user name, it will be displayed under "Current username". To change it, you can also simply type in the new user name under "New username".
  4. Check your entry and confirm the change with photoTAN.

Further Information

Criteria for your user name:
  • User name must have 8 to 50 characters. A selected character can be entered no more than two times consecutively.
  • Allowed characters: numbers from 0 to 9, characters from a to z and special characters, underscore, hyphen and dot.
  • Spaces are not permitted.
  • There is no distinction between upper and lower case.
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Contact form
Use the contact form to contact us on a selection of topics. We will respond to your request in a timely manner.Contact form
Phone
Have your numeric user number to hand so that we can handle your request more efficiently. We are happy to assist you during our business hours from Mon to Fri between 8.00 am and 6.00 pm (CET).Corporate Clients Hotline: : +49 69 136 805 27The telephone numbers and service times of our hotlines can be found in our corporate client portal.Hotlines