Corporate Clients Portal & Corporate Banking App - Hilfe & Service
Self-service
How can I change the order of the elements?
How do I add items to the Corporate Client Dashboards?
How do I select and add the quick links?
How can I set up the notification service?
How do I change the postbox notification email address?
How do I enable the advanced postbox view in the postbox?
How do I get to the notification settings in the postbox?
How can I request an activation letter for my photoTAN reader / app?
How do I activate photoTAN?
How do I change my PIN for logging in?
How do I change my login name?
How do I change the language in Global Payment Plus?
How do I get access to the Corporate Clients Portal?
Knowledge
Can I set up a direct entry?
How do I get back to the corporate clients portal dashboard from the order overview?
How many quick links can I store on the Corporate Clients Portal Dashboard?
Where can I view the status of important orders?
Where do I get support if I have technical issues on the corporate clients portal dashboard?
Where do I see new notifications?
Which content is available in the Corporate Clients Portal Dashboard?
General questions
Registration & user account
Applications & projects
Security
Problems & error messages
API-specific topics
TPP-XS2A APIs
Can I influence the retention period of the documents?
Can customer documents be uploaded to the bank via the postbox?
Can postal dispatch be stopped?
How can I access all company documents?
How can I activate an electronic postbox?
How can I deactivate the electronic postbox?
How can I download all documents for all former products at the same time?
How can I empty the contents of my paper bin?
How can I tell how long the documents will be retained?
How can extended permissions be granted for the postbox?
How does the notification service work?
How long does the selected sorting criterias persist in the postbox?
How long will the documents remain in the inbox?
How long will the selected filters persist in the postbox?
Information about former products in the postbox
Is moving documents to the paper bin irreversible?
Is the electronic postbox available in the Commerzbank Mobile app?
What are "General Documents"?
What are "Overarching Documents"?
What are the costs of using the postbox?
What are the technical requirements for opening documents?
What are the technical requirements for using the postbox?
What can I see on the postbox overview?
What do I need to do to process multiple documents at the same time?
What do I need to do to see documents related to my additional credit card?
What documents can the employees see?
What does the word "deletion date" mean?
What happens to my deleted product documents?
What is the notification service?
Which employees will have access to the corporate electronic postboxes?
Why am I not able to see all of the company´s products in the postbox?
Why am I not able to see all the documents in the postbox?
Why are documents not displayed in the Inbox before 01.01.2024?
Why are my postboxes enabled even though no activation has been made?
Why are the documents always made available by post?
Why do I no longer receive notifications?
Why do I receive notifications even though I have disabled the notification service?
Why has my document already read status?
Why is the last statement of a deleted account not displayed in the postbox?
Will my selection of sorting and filtering settings be saved?
How can I apply for access to Global Payment Plus?
How can I download the Corporate Banking App?
Why am I automatically logged out after 5 minutes of inactivity?
photoTAN-App: What are common errors?