Administration
Self-service
How can I enter a new contact in the address book?
How can I import contacts to the address book?
How can I integrate another bank access?
How can I save the bank details of a business partner?
How can I update my bank keys?
How can I update my permissions?
How can I update my user keys?
How do I integrate a third-party bank into Global Payment Plus?
How do I receive the initialisation letter for the activation of my first bank access?
Where can I enter or change company details?
Why should I print my initialisation letter again?
How do I enable the advanced postbox view in the postbox?
How do I get to the notification settings in the postbox?
How can I set up the notification service?
How do I change the postbox notification email address?
Knowledge
Information about former products in the postbox
Is the electronic postbox available in the Commerzbank Mobile app?
Is moving documents to the paper bin irreversible?
Can postal dispatch be stopped?
Can I influence the retention period of the documents?
Can customer documents be uploaded to the bank via the postbox?
Why do I no longer receive notifications?
Why has my document already read status?
Why are my postboxes enabled even though no activation has been made?
Why are documents not displayed in the Inbox before 01.01.2024?
Why are the documents always made available by post?
Why am I not able to see all the documents in the postbox?
Why am I not able to see all of the company´s products in the postbox?
Why is the last statement of a deleted account not displayed in the postbox?
What does the word "deletion date" mean?
What is the notification service?
What can I see on the postbox overview?
What do I need to do to see documents related to my additional credit card?
What do I need to do to process multiple documents at the same time?
What happens to my deleted product documents?
What are "General Documents"?
What are "Overarching Documents"?
What are the technical requirements for using the postbox?
What are the technical requirements for opening documents?
What documents can the employees see?
What are the costs of using the postbox?
Which employees will have access to the corporate electronic postboxes?
Why do I receive notifications even though I have disabled the notification service?
How does the notification service work?
How can I access all company documents?
How can I deactivate the electronic postbox?
How can I empty the contents of my paper bin?
How can I activate an electronic postbox?
How can I download all documents for all former products at the same time?
How can extended permissions be granted for the postbox?
How long will the selected filters persist in the postbox?
How long does the selected sorting criterias persist in the postbox?
How long will the documents remain in the inbox?
Will my selection of sorting and filtering settings be saved?
How can I tell how long the documents will be retained?