Information about former products in the postbox
Under "Former Products" you will find documents relating to terminated or expired products. For technical reasons, only documents from 1st January 2024 onwards are available there.
"Former Products" are terminated or expired products that no longer appear under active products. Legal representatives and persons with extended postbox authorization have access. To view former products, open the "Former Products" tab in the relevant company postbox and then select the required products in the filter.
Documents relating to former products are available in the electronic postbox for a maximum of two years. If you need the documents for longer, download them in good time before the period expires.
You can easily download all documents relating to former products from your electronic postbox. Follow these steps:
In the Corporate Clients Portal
- Log in to the Corporate Clients Portal using your credentials to download all documents relating to former products.
- Select the company postbox from which you want to download the documents and click "Go to postbox".
- Click the "Download Options" button in the upper-right corner next to the filter settings.
- For the "Download all documents of former products" option, click the "Go to Download" button.
- On the next page you can download all documents relating to former products.
The Inbox is intended only for documents referring to active products. Therefore, you cannot move documents relating to former products to the Inbox. To prevent mixing documents referring to active and deleted products, documents referring to former products cannot be moved to the Paper Bin.
Documents relating to fixed-term deposits are visible in the postbox Inbox only while the fixed-term deposit is active. Documents relating to former fixed-term deposits are expected to be displayed in the "Former Products" folder from November 2026 onwards.
Is this information helpful?
Haven't found the right solution? Then we will be happy to help you personally.