Notification service for the electronic postbox
The notification service informs you by email about new documents in your electronic postbox. For each company postbox, you can specify separately whether you want to be notified immediately after a document is received or once a day.
You can choose between two intervals. If you select "Immediate notification of a new document", you will receive an email for each new document. If you select "Daily notification summary of new documents (24h after last login)", you will receive a consolidated notification within 24 hours.
Activating the postbox does not automatically set up the notification service. You can configure the notification service separately for each of your postboxes in the Corporate Clients Portal.
In the Corporate Clients Portal
- Log in using your Corporate Clients Portal credentials to activate the notification service for the electronic postbox.
- Select the postbox for which you want to receive notifications.
- Click "Notification Settings" next to the gear icon.
- Check whether the correct email address is stored. If not, you can change it by clicking the pencil icon.
- Select the notification interval: "Daily notification summary of new documents" or "Immediate notification of a new document".
- Click "Confirm" to activate the notification service.
You can store your preferred email address in the Corporate Clients Portal. This address also applies to postbox notifications. You can make the change as follows in the Corporate Clients Portal:
In the Corporate Clients Portal
- Log in to the Corporate Banking Portal using your credentials to change your email address for postbox notifications.
- Enter the preferred email address in the "Business email address" section.
- Review your details and click "Submit".
First check your spam folder and the stored email address. With the daily summary, no email is generated if you have already opened the postbox during the relevant period. If none of these scenarios applies and the issue persists, contact Corporate Customer Service.
By email or phone
- Contact our Corporate Customer Service team by phone or email.
- An employee will take care of the issue with your postbox notifications.
For certain documents, the Bank is required to notify you by email when they are received in the electronic postbox, even if you have not selected the notification service. If you have received a notification but there is no new document, contact your Corporate Customer Service team.
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