Receive documents digitally with the electronic postbox
In the electronic postbox of the Corporate Clients Portal, you can receive more than 50 types of banking documents digitally. Provision and use are free of charge. The electronic postbox is currently not available in the Corporate Banking App.
You need access to the Commerzbank Corporate Clients Portal. A postbox that is not yet active can only be activated by a person with sole power of representation. The activation process starts automatically when the postbox is selected.
To open the electronic postbox:
In the Corporate Clients Portal
- Log in using your Corporate Clients Portal credentials to open the electronic postbox.
- You will see a list of your company postboxes.
- Select a postbox and click "Go to postbox" to display the documents contained in the postbox.
General requirements:
- To activate the electronic postbox, you need access to the Commerzbank Corporate Clients Portal.
- To view documents, such as PDF account statements, fixed-term deposit opening documents or commitment confirmations, you need the relevant permissions. These are defined when your access credentials are issued.
- No special requirements apply when opening documents in your electronic postbox. If your browser supports PDF documents, the document opens automatically when you click it in the document row.
- For example, use the free Adobe Acrobat Reader to view and print files in Adobe Portable Document Format (PDF). This format ensures that documents can be printed optimally, regardless of the operating system and technical equipment used.
Documents relating to active products generally remain available until the statutory retention period expires. Different display periods apply to documents relating to former products. Therefore, save important documents locally in good time.
At present, the electronic postbox supplements postal delivery. It is not yet generally possible to opt out of paper mail. For legal reasons, individual documents must continue to be sent to you by post.
All electronic postboxes have already been activated centrally for you. This means that, in addition to postal delivery, you receive most of your documents electronically. Use of the electronic postbox is completely free of charge.
Legal representatives or authorized signatories may grant additional authorization to employees without power of attorney. This allows them to view all documents for all company products, except credit card documents. It does not grant authority to conduct transactions. Follow the steps below to apply for additional authorization for an employee without power of attorney.
In the Corporate Clients Portal
- Log in using your Corporate Clients Portal credentials to make the electronic postbox available to an employee without power of attorney.
- Select the customer relationship for the relevant postbox.
- Under "Angaben zur Vollmacht/Vertretungsberechtigung", select "Berechtigungen für Zusatzfunktionen im Firmenkundenportal".
- From the available permissions, select "Ansicht der Dokumente im elektronischen Postfach".
- Enter the required details of the person to be authorized.
- Review your details and approve your employee's access to documents in the electronic postbox using photoTAN.
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