Permissions for using the electronic postbox
The documents you can see are generally determined by the products for which you are authorized in the financial overview. No additional postbox authorization is required for this purpose. If you do not have the required product permissions, contact a legal representative of your company.
First check whether you can see the relevant product in the financial overview in the Corporate Clients Portal. If it is not displayed there, you need the relevant product permission. If the product is visible in the Corporate Clients Portal but the related documents are not visible in the postbox, contact your Corporate Customer Advisor or Corporate Customer Service.
By email or phone
- Contact your responsible Corporate Customer Advisor or our Corporate Customer Service team by phone or email.
- An employee will take care of your request.
Employees with access to the Corporate Clients Portal can access company postboxes that have already been activated. In the electronic postboxes, they can view documents relating to the products for which they are authorized in the Corporate Clients Portal.
Extended postbox authorization is intended for persons who need to view all company documents independently of individual product permissions. It covers all products except credit cards and does not grant authority to conduct transactions. Follow the steps below to set up the additional authorization.
In the Corporate Clients Portal
- Log in using your Corporate Clients Portal credentials to apply for additional authorization allowing an employee to view the electronic postbox.
- Select the customer relationship for the relevant postbox.
- Under "Angaben zur Vollmacht/Vertretungsberechtigung", select "Berechtigungen für Zusatzfunktionen im Firmenkundenportal".
- From the available permissions, select "Ansicht der Dokumente im elektronischen Postfach".
- Enter the required details of the person to be authorized.
- Review your details and approve your employee’s additional authorization to view the electronic postbox using photoTAN.
Is this information helpful?
Haven't found the right solution? Then we will be happy to help you personally.