Information on documents in the electronic postbox
The documents you can see depend on your powers of attorney, product permissions and product assignments. Documents are generally available in the electronic postbox from 1st January 2024 onwards. This may differ for asset management documents. For legal reasons, some documents continue to be sent to you only by post. We are also continuously working to digitize further documents so that they can be made available digitally in the future. We have compiled some information about your documents for you.
"General documents" are documents that do not relate directly to one of your products or customer numbers. These documents are assigned to the company itself, such as company tax documents or commitment confirmations. General documents may be viewed only by legal representatives, authorized signatories or persons with "Authorization to View documents in the electronic postbox". The "General documents" filter is not available to other persons.
"Overarching documents" are documents assigned to a customer number (master number) that do not relate directly to a product or sub-account. Overarching documents may be viewed only by legal representatives, authorized signatories or persons with "Authorization to View documents in the electronic postbox". Please note that the "Overarching documents" filter is not available to other persons.
Documents relating to active products can be found in the "Inbox" or "Paper Bin". They generally remain available until the statutory deletion date. Documents relating to terminated or expired products can be found under "Former Products", where separate display periods apply. Download important documents in good time and save them locally. You can see the remaining retention period for each document in the displayed remaining term. This is shown one year before the deletion date is reached.
In general, you can view documents relating to the products for which you are authorized in the Corporate Clients Portal. If a product is missing, a legal representative can arrange for the relevant authorization. Legal representatives can view all documents. Other persons may be granted extended postbox authorization for this purpose. This covers all company documents except credit card documents.
It is currently technically not possible to switch from paper delivery to digital delivery. We are working on the relevant processes and expect to offer the switch from Q1 2027 onwards.
Documents relating to terminated or expired products are moved to the "Former Products" section. They remain available there for a maximum of two years. Download any documents you need in good time.
You cannot send documents to Commerzbank through the electronic postbox. If the required document type is supported, please use our separate Upload Center.
Credit card documents are visible only if you have the relevant credit card power of attorney. If documents are missing or you require a power of attorney, contact your Corporate Customer Service.
By email or phone
- Contact your responsible Corporate Customer Service team by email or phone.
- An employee will take care of your request.
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