Managing documents in the electronic postbox, paper bin and deletion date
You can, for example, download documents from your electronic postbox or move them to your paper bin. The following overview explains what you need to bear in mind.
You can move documents between the inbox and the paper bin in the electronic postbox. In the paper bin, they are merely hidden from the inbox and are not permanently deleted. We delete them automatically only on the statutory deletion date. Earlier deletion is not possible. The deletion date applies regardless of whether the document is in the inbox or paper bin. If you want to retain it for longer, download it before this date and save it locally.
The retention period for your documents in the electronic postbox cannot be changed. As a bank, we are bound by statutory retention requirements. However, you can download your documents and store them permanently. You can also move downloaded documents to the paper bin to improve the overview in your inbox.
You can select several documents in the postbox at the same time and then download them, move them to the paper bin or mark them as read. Alternatively, you can select all documents at once. Select all required documents and choose the required function in the lower navigation area. The action is then performed for all selected documents.
In the Corporate Clients Portal
- Log in to the Corporate Clients Portal using your credentials to select multiple postbox documents for processing.
- Select a postbox.
- Select all documents you want to process. Alternatively, scroll down and click "Select all loaded documents".
- Scroll down to the lower navigation area to perform the "Mark as read", "Download" or "To paper bin" action.
- The action is performed for all selected documents.
When an account is closed, the final account statement showing a zero balance must always be sent in paper form for legal reasons. It is not made available in the electronic postbox.
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